Crew/Personal Injury

Crew and personal injury cases demand immediate, precise, and compassionate action. As your trusted local correspondent, we specialize in providing swift, on-the-ground support to protect your interests while ensuring the well-being of the crew member. Our expertise lies in strategic coordination and communication, guaranteeing an efficient response that mitigates risk and ensures a smooth resolution.

 

Our Role in Crew & Personal Injury

When an incident occurs, our role as your local P&I correspondent is to provide prompt medical assistance and accurate information to facilitate efficient claims handling.

  • Immediate Medical Coordination: We coordinate communication with hospitals, medical teams, and local agents to ensure the injured crew member receives swift and optimal care.
  • Accurate Information Gathering: We meticulously collect and organize all information necessary for claims processing, including the circumstances of the accident, the extent of the injury, and medical records. If required or needed, we could arrange a competent medical surveyor from our network in order to gather accurate information and/or analyse it.
  • Seamless Local Communication: We support smooth communication among shipowners, vessels, medical staff, and local authorities to enhance the efficiency of the case resolution.

 

Our Process for Crew Claims

From the moment a crew/personal injury claim is reported until its resolution, our systematic process ensures all procedures are handled promptly and transparently.

  1. 24/7 Response: We activate our 24-hour emergency response system as soon as we are notified of an incident.
  2. Medical Coordination: We collaborate with local hospitals and medical professionals to coordinate both emergency and subsequent treatments for the injured crew member.
  3. Fact-Finding & Evidence Gathering: We conduct a thorough on-site investigation into the cause of the accident and secure all relevant evidence.
  4. Reporting & Communication: We provide regular status reports and necessary updates to your P&I Club.
  5. Claim Resolution Support: We ensure all required documents and information are perfectly prepared to support the smooth conclusion of the claim.

 

Our Key Expertise

The exclusive value we provide in handling crew and personal injury claims is as follows:

  • IG P&I Qualification: Our lead correspondent holds the prestigious IG P&I Qualification Certificate, a formal validation of our in-depth knowledge of P&I rules and practices, guaranteeing you the highest standard of support.
  • P&I Club Experience: Our director’s experience as a Team Leader at a P&I Club offers a unique “insider’s perspective” on handling crew claims, ensuring a seamless and effective partnership.
  • Direct Claims Handling: My significant experience as a claims handler and team leader means I am fully capable of directly managing claims, facilitating swift, accurate decision-making and potentially reducing overall claims expenses.
  • Strategic Network: We have an extensive network of premier medical survey companies and experts across Korea, allowing us to strategically select the most suitable and cost-effective professionals for each specific case.
  • Compliance: We ensure all our operations adhere to strict regulations, including trade sanctions and data protection, which are critical to your global strategy.

 

Extensive Local Hospitals & National Emergency Rescue System(“119” Call)

The core of a successful Crew/Personal Injury claim response is prompt medical action. We have established a network of emergency hospitals and medical interpretation services in key ports to respond immediately to urgent situations.

 

Key Port-Specific Emergency Medical Network

  • Incheon: Incheon Baek Hospital, Namdong-gu Family Center medical interpretation service.
  • Busan: Busan Veterans Hospital, Dong-A University Hospital, Busan City medical interpretation service.
  • Ulsan: Ulsan Eliyah Hospital, Ulsan University Hospital International Medical Center.
  • Pohang: S-Pohang Hospital International Medical Center.
  • Gwangyang: Dong-A Hospital, BBB Korea free phone interpretation service.
  • Yeosu: Yeosu Jeonnam Hospital, Jeonnam Foreign Resident Integrated Support Call Center.
  • Pyeongtaek: Pyeongtaek St. Mary’s Hospital, Pyeongtaek Woori Hospital International Healthcare Center.

 

Using Korea’s 119 Emergency System

  • Phone Calls: Call 119 for emergency situations in Korea. Interpretation services are available through foreign-language-capable operators or professional volunteer interpreters.
  • Multi-Media Reporting: You can also report incidents via text (SMS/MMS), a smartphone app (which automatically sends GPS data), or video calls for non-verbal communication.
  • 119 Safety Call Service: Foreign residents can register for this service, which provides pre-registered medical history and contact information to emergency responders, enabling them to prepare for personalized care.

 

Let’s Handle the Complexity

Crew injury claims are complex and sensitive matters. Trust our expertise and local network to provide immediate, professional support when it matters most.

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